Funding issues

Deposit does not appear

Work through these checks in order:

1. The sending service produced a public transaction hash.
2. The destination address exactly matches the address shown in Oddeon.
3. The asset and network match the selected deposit method.
4. The transaction succeeded on a public block explorer.
5. Any displayed minimum deposit amount was met.
6. The network has had enough time to confirm the transfer.

When an exchange says “completed,” it may only mean that the transaction was broadcast. Oddeon still has to detect and process it.

Deposit is detected but processing

Oddeon found the transfer, but confirmation or conversion is still running. Don’t resend the deposit just because this step is taking longer than expected.

Withdrawal is delayed

Start with the transaction status in Oddeon. If it includes a transaction hash, check that hash on the network’s block explorer.

Even after network confirmation, an exchange may wait for more blocks before crediting the deposit.

Wrong asset or network

Do not send anything else. Collect the transaction hash, sending address, destination address, token contract, network, and amount. Then contact support at support@oddeon.xyz.

Some incorrect transfers cannot be recovered. A second “test” transfer to the same unsupported route will not help.

Safe support request

Public addresses and transaction hashes are usually enough to investigate. Support never needs your private key, recovery credential, passkey, or one-time code.